FAQ
Shipping
How soon will I get my order?
We aim to ship your order as quickly as possible, usually within 2-5 business days. Delivery times will vary based on your location, but you’ll always be kept up-to-date on your order’s status.
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking link to monitor your package’s journey.
What if my order is delayed?
While we work with trusted delivery partners, occasional delays may happen. Rest assured, we’ll keep you informed and updated on any changes. If you have any concerns, don’t hesitate to reach out!
Product
What if my lamp arrives broken?
We take extra care in packaging each lamp, but if your piece arrives damaged, please contact us immediately. We’ll work with you to resolve the issue and get your lamp replaced as quickly as possible.
What makes Studio Hublync’s lamps unique?
Each Lume lamp is carefully 3D printed and crafted with attention to detail. From the initial design to 3D modeling, printing, and final assembly, we put our heart and soul into every piece, ensuring no two lamps are exactly alike.
What materials are these lamps made of?
We use a premium, plant-based bioplastic derived from corn starch. This sustainable material delivers a soft, warm glow and a smooth finish, ensuring both elegance and eco-friendliness.
Installation
How do I configure my lamp?
Each lamp comes with a simple app setup and user manual. Follow the instructions, and you’ll have your lamp glowing in no time! If you need help, feel free to contact us. We’re always here to help. App control is limited to RGB variants
How long does it take to craft each lamp?
It takes over 15 hours to 3D print, assemble, and finish each lamp to perfection. We believe in quality over speed, ensuring each piece is made with care and attention to detail.
How do I care for my lamp?
To keep your lamp in top condition, simply wipe it down with a soft, dry cloth. Avoid placing it in direct sunlight or exposure to moisture to maintain its beautiful finish.