Return & Refund Policy
Thank you for shopping at Studio Hublync. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 3 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 3 days of receiving your order. We will provide further instructions on how to proceed with the exchange.
For exchanges requested for reasons other than receiving a damaged, defective, or incorrect item, the customer is responsible for all associated shipping costs, including the return shipping fee and the delivery fee for the replacement item.
Return Shipping
Customers are responsible for all shipping costs associated with returns and exchanges, including both return and re-delivery charges, unless the return or exchange is due to our error (such as an incorrect item being shipped) or because the product arrived damaged or defective.
If an item is confirmed to be damaged, defective, or incorrectly supplied, Studio Hublync will cover all reasonable shipping costs related to the return, replacement, or refund process.
Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
- Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Processing Time
Refunds and exchanges will be processed within 3 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.